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Other games count much less. The one exception on this list is the United States. The best part is that many of the options they accept can be used for both deposits AND cash outs.
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The max will vary based on the option you choose to use. Cash outs will vary, too. The good news is, they say that this is at their discretion. While not every one of their customers agree, it seems to me as if takes customer support seriously as they should.
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Win a bonus every time the ball hits the 8. The Gambling Commission has found that has breached a number of social responsibility codes in relation to self-exclusion requirements and customer interaction.
This will be returned to customers either by way of prior customer withdrawal or by way of refund. Hopefully, this issue will be resolved quickly so there would be no more loses like these and the customers would start enjoying playing at the platforms again.
Read more on: gamblingcommission. Waiting for decission of regulator. Complicated and delayed withdrawal process.
The player from Austria requested two withdrawals and the casino confirmed that the payments were sent out, but several weeks later, they were nowhere near the player's bank account.
The player was in constant communication with the casino about this matter but apparently, the transactions got lost and the casino claimed having sent it a long time ago.
They asked the player for proof of not receiving the payments. In the end, the player submitted a complaint with Malta gaming authority but no decision was made yet.
Complaints on related Casino Same management. Black points: for this casino. He was unable to get any answer from the support. The casino answered only with a question regarding his username and email.
Internal communication was problematic because the casino was asking for some ID number the player could not give.
No update since. Extremely long withdrawal processing. A player from Ireland complained about the casino's lack of responsiveness because when he made a withdrawal request, the casino didn't react to it.
One week later, he was asked to send all the documents that were needed for the account verification. Ever since then, the casino stopped responding to him.
After he tried to get some answer on several occasions, it still didn't lead to a resolution. No further reaction from the casino.
Black points: 68 for this casino. Delayed account verification process. The player complained about lack of responsiveness from the casino and a long withdrawal process.
They made a withdrawal request and sent all the necessary documents for the account verification. But then, the casino sent them an email saying that in order to complete the verification process, they needed to get in touch with the player via phone.
The player gave them one phone number and the casino support said they were trying to get in touch with them but no one was answering the phone.
So the player gave them a second, and a third phone number, but the calls never came. The casino stated there was a connection problem.
No further information is available and the complaint remains unsolved. Show 1 similiar complaints with black points in total 68 for this casino.
The player had a problem to withdraw the winnings. After withdrawal request, the casino asked for ID documents and they asked for notary proved credit card.
The player claimed he used e-wallet to deposit. The casino replied that they were dealing with the request and there was no update since.
Black points: 57 28 for this casino. In the past player was self-excluded in a sister casino. However they agreed to pay him his deposit back.
Read more on: casinomeister. Show 1 similiar complaints with 57 black points in total 28 for this casino. The player was accused of breaching bonus terms without any evidence.
The player played with a welcome bonus offer and after he completed the wagering requirement, he was accused of breaching the bonus terms.
However, the casino did not give any information about which term was breached. They responded to the complaint but the refused to give any info publicly and did not provide any evidence.
Player was accused of multiple account holdings and their winnings were confiscated. About three days later, they received an email saying that their account had been blocked and their deposit returned to their bank account.
Soon after that, they received another email from the casino that said their account was related to other accounts that have been closed across their network.
The player tried to clear these accusations by submitting more documents for their account to be reverified, but nothing helped them to get their money back.
No other information is available ever since. Black points: 50 for this casino. Extremely long account verification and withdrawal processing.
James, a player from Malta, complained about very long processing of his withdrawal request. About two weeks after his request, the casino didn't react to it and shortly after that, they informed him that the photo of his bank card was not complete and therefore invalid.
The player then sent copies of his card again but 5 days later, he still didn't receive any response. Ever since then, there was no reaction from the casino.
The player requested a withdrawal via MasterCard payment method but the casino informed them that it wasn't possible to do so and asked them to choose a different method.
The player had no problem doing so, they reversed the first one and requested a new one. Soon after that, the withdrawal request was still pending and the casino didn't respond to them about it.
No reaction from the casino, no more update is available ever since then. Show 1 similiar complaints with black points in total 50 for this casino.
Delayed withdrawal. The player tried calling and sending an e-mail to the support but did not get a reply. The complaint was marked as unresolved and there have been no more updates since then.
Delayed payout. A few days later she contacted the support asking for an update and was told that the money would be paid out within 24 hours.
After some time of no payment showing up, she contacted the support again but did not get any reply. Extremely delayed withdrawal process.
The casino stopped responding to the player. No other details are available and the complaint remains unsolved. Delayed and complicated withdrawal process.
The player complained about only their deposits going through and not the withdrawals. They were instructed to verify their email via a specific link but once they were trying to do so, it wouldn't work due to the server being down.
Ever since then, there are no further details available. Black points: 74 37 for this casino. Account blocked for the 3rd time without any explanation.
The player sent documents for verification as requested and received a reply confirming the documents had been validated. The player's account was blocked again but shortly after that, it was unlocked again.
The account was later blocked once again. The casino support couldn't explain what was the issue. The casino did not react to the player's public complaint, which was marked as unresolved and there have been no more updates since then.
Black points: 72 36 for this casino. After the player requested withdrawal, they received an email saying that they breached the bonus terms and conditions without any further explanation from the casino.
The casino also never responded to the complaint and it stayed unsolved. The player from Germany has deposited funds into his account only to realize that the account belongs to a different player.
Complaints on related Wink Slots Casino Same owner. Black points: 5 for this casino. He then provided them with his wire transfer details and they replied of needing 5 workdays to process the payout.
Five days passed and the player still didn't receive his winnings. No relevant updates since then. Black points: 96 4 for this casino. After the player self-excluded himself from the casino, he was still able to deposit money twice in the row.
There's no other information available. Complaints on related Costa Games Casino Same affiliate. Black points: 47 1 for this casino.
The player's account was closed due to a bonus abuse. About twelve hours after the player accepted a welcome bonus, their account was closed due to a bonus abuse and they were also excluded from all Cassava Enterprise Game Sites.
No further update is available ever since then. Complaints on related Reef Club Casino Same affiliate. The player refused to provide documents for their account verification.
The casino requested of them to send a copy of their birth certificate and the player refused to do so.
They said they could send the passport, utility bills, etc. No further details about this complaint are available. The player's winnings were confiscated.
The casino accused the player of taking advantage of their generosity while they received a bonus from them. Their account was blocked and their deposit was scheduled to be returned to them.
The complaint remains unresolved. Complaints on related Slot Crazy Casino Same affiliate. Black points: 89 1 for this casino. The player was denied of his winning due to a self-exclusion at the casino's sister site.
The following day after he requested a withdrawal, he received an email about his winning being denied and his deposit to be returned soon.
They found out that Kevinsmbuk was self-excluded at the Cassava casino group and he claimed he had no idea this casino belonged under that group.
No further update is available. Black points: 23 1 for this casino. The player was denied of playing at the casino due to a self-exclusion.
The player, JT from the UK, wanted to make his first deposit but there was a problem with the payment method, so he chose a different one.
After he did so, his account became blocked due to self-exclusion at the casino's sister site. Complaints on related Sky High Slots Casino Same affiliate.
Black points: 6 1 for this casino. After a successful document verification, the player still didn't receive his winning.
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